FAQ's:

• What kinds of Products are available on this Site?

We manufacture & sell Real Diamond & Gold Jewellery (18kt Yellow Gold or 14kt White Gold) & Real Freshwater Pearl & Precious Stone Jewellery

• Why are your prices lower then a local Jewellery store?

All our products are offered directly from the Factory, hence the price you pay is the least. We do not have any Retail Stores thus avoiding all the additional overheads like inventory costs, wholesale & retail margins, which are indirectly passed on to the Customer.

• How do I shop on this site?

It’s simple, just 3 easy steps:

1) Select the products that you wish to purchase & press the “Buy Now” button

2) Fill in your Billing & Shipping Details & Place your Order,

3) Select the Mode of Payment & press "Pay Now", a copy of the Invoice will be sent to you in your Inbox. 

4) Your having placed the order means that you have accepted terms and conditions of the site as displayed above

Incase, you still have a problem you can mail us cs@suratdiamond.com or you can call us on our Telephone Number given (022 23826864 or 23860997)

• Is it necessary to Register while purchasing products on this Site?

No need to Register while shopping on this site.

• How will you ship my merchandise?

Shipments are done to all over India and there are no extra charges. The price quoted is inclusive of taxes, insurance, shipping and handling.

• What is the shipping time for all Products?

Products are shipped within 2 weeks time after realization of Payment.

• How secure is the transaction?

Your privacy & security is important to us. Surat Diamond takes every precaution to protect our users information. When users submit sensitive information via our website, your information is protected both online and off-line. We are verified by verisign.

• What forms of payment do you accept?

You can send us your payment through Cheque, Demand Draft or Internet Banking. We also accept all major Credit Cards, the payment can be sent using our internet payment gateway. (Incase of Payments sent by Cheque, Demand Draft or Internet Banking kindly mention you Order No.)

• What if I want to return my purchase?

At Surat Diamond, we offer a 100% Money Back Guarantee, if you are not satisfied for any reason & If you wish to return the product(s), you can call or email us at cs@suratdiamond.com to inform us of the return and we will give you the return procedure. Incase of any manufacturing defect you can send us the same within 15 days from the receipt of the product for a Free replacement or a full refund.